Terms & Conditions | StarNight Suites

*** SAVE up to 40% OFF on a BETTER RATE by direct booking on our site www.starnightsuitesltd.co.uk or by calling 07587172084 ***

1. Booking & Payment

Full payment is required in advance. Credit card details are held on file to cover damages. You may request to extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings. Payments can be made by bank transfer or credit/debit card in GBP. Bookings under 4 weeks must be paid in full upfront. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 18 years old to make a booking with StarNight Suites™. For stays over 4 weeks, payment is made in full, unless booked via a third-party platform (Airbnb, Booking.com, etc.) in which will be 4-week blocks, due every 28 days. This is important to avoid any alternative guests booking in this period. Failure to make payment of the booked dates may result in Holding deposit being taken.

2. Holding Deposit Taken by way of a credit/debit card. We reserve the right to take a refundable deposit:

£150 for short stays
£200 for stays of 2-3 weeks
£200 per month for stays longer than 28 days

Deposits are refunded within 3–5 days of check-out after key return and inspection for damages.

3. Cancellation Policy

For direct bookings the guest will be charged the total price of the reservation if they cancel at any time.
Any stays longer than 28 days, guests are able to cancel 30 nights before however after this, they will be charged 100% of the blocked dates/ reservation.
Bookings through Airbnb or other platforms follow their cancellation policy. We strongly recommend guests hold travel insurance.
No refunds will be made for non-arrivals. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.
In exceptional circumstances it may be necessary for us StarNight Suites™ to cancel a booking, in the event of this we shall make all reasonable efforts to offer an alternative date, credit or refund.

4. Amendments to Bookings

Guests may request changes; such as early check-in / late check-out / date changes - we will accommodate where possible but may enquire additional charges. Early departure of more that 24 hours is treated as a cancellation unless agreed otherwise. If on any occasion the guest vacates the premises early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. A partial refund will not be given. Charges apply for unreturned keys/fobs/permits.

5. Facilities & Services

Furniture and fixtures must remain in the property. Items must not be removed or dismantled.

6. Entry & Inspection

We reserve the right to access the property with a minimum of 24 hours’ notice for inspections, maintenance, or viewings. Emergency access may occur without notice such as reasonable belief that there is imminent danger to any person or property.

7. Services

We cannot be held responsible for failure or interruption of services within or outside of the property or development building, outside of our control – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Microwave, Oven/Hob, Hot Tub, Television, Broadband, Wi-Fi, Electricity, Water, Heating and Bins). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

If there is an interruption to any services, once we receive a notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. lift, door system) are the responsibility of the building managers and not StarNight Suites™.

7.1. Wi-Fi and Internet Access

Wi-Fi is provided free of charge for guest convenience. StarNight Suites takes reasonable steps to provide working internet access and to maintain the router and related equipment supplied at the property. However, we cannot guarantee uninterrupted service, specific speeds, suitability for business use, streaming, video calls, gaming, or full signal coverage in every part of the property at all times.

Connectivity may be affected by factors including, but not limited to, the guest’s device, device settings, router location, building layout, walls, distance from the router, network provider issues, temporary service interruptions, maintenance works, or other circumstances outside our reasonable control.

Guests must report any Wi-Fi issue during their stay as soon as possible, providing details of the issue and the area of the property affected, so that StarNight Suites has a reasonable opportunity to investigate and assist where possible.

Wi-Fi issues will not normally be considered grounds for refund, compensation, or claim where:

the issue was not reported during the stay;
Wi-Fi was available in some areas of the property;
the issue related to signal strength, speed, or coverage in only part of the property;
the issue was caused by the guest’s own device, device settings, usage, or network requirements;
the issue was caused by an external network provider, temporary interruption, maintenance works, or circumstances outside StarNight Suites’ reasonable control; or
StarNight Suites was not given a reasonable opportunity to investigate or assist.

Nothing in this clause excludes or limits any statutory rights or any liability that cannot legally be excluded or limited.

7.2. Cleaning, Presentation and Property Standards

StarNight Suites will take reasonable steps to ensure that each property is cleaned, presented, and prepared for guest arrival by the agreed check-in time. On rare occasions, due to circumstances such as staff shortages, access issues, maintenance requirements, previous guest delays, or matters outside our reasonable control, there may be a delay in completing cleaning or preparation.

Where a delay occurs, StarNight Suites will take reasonable steps to resolve the matter as soon as possible. Minor delays, or delays that do not materially prevent use of the property, shall not normally constitute grounds for refund or compensation.

Guests acknowledge that standards of cleanliness, presentation, décor, comfort, and “luxury” may be subjective and can vary according to personal preference. Provided the property is reasonably clean, safe, habitable, and suitable for occupation, minor or isolated cleaning observations, cosmetic imperfections, signs of normal use, wear and tear, marks that cannot reasonably be removed, dust or debris in non-obvious areas, edges of flooring, ceiling corners, behind or underneath furniture, or similar minor issues shall not normally constitute grounds for refund, compensation, or claim.

Guests must report any cleaning, presentation, or property concern during their stay as soon as possible, and where practical provide photographs, so that StarNight Suites has a reasonable opportunity to investigate and assist. Issues that are not reported during the stay may not be considered as grounds for refund or compensation where StarNight Suites was not given the opportunity to inspect or resolve the matter.

StarNight Suites reserves the right to add, remove, replace, or amend non-essential services, items, décor, furnishings, amenities, or complimentary provisions without prior notice, provided the property remains safe, habitable, and substantially as described.

Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights, serious health and safety breaches, or any liability that cannot legally be excluded or limited.

7.3. Extra Beds

The number of people permitted to occupy each property is limited to the number of beds. In some properties extra beds can be provided and this will be at an extra charge to be agreed at the time of booking.

A travel cot can be provided and delivered to the property at an extra cost (agreed at the time of booking and subject to availability). This must be booked at least 24 hours prior to arrival. We cannot guarantee availability at short notice and cots can only be delivered within office hours (9am-6pm Monday-Friday). Cot beds are only provided for infants aged 12 months and under you must supply your own bedding, pillow and duvet for the cot.

7.4. Extra Linen

Linen will be provided 1-2 times a month. Any extra bed linen can be provided at a cost of £15.00 per set. Extra towels can be provided at a cost of £15.00 per set. Extra linen must be ordered within office hours (9am- 6pm Monday- Friday) and can only be delivered within these hours.

7.5. Maid Service

A cleaning fee is taken as part of the overall sum total of the booking, performed at the end of your stay. Mid-stay cleans can be provided. Weekly maid service can be provided at an extra charge for stays of 1 week or more. This service includes cleaning the property and refreshing the bed linen and towels.

7.6. Emergency Call Outs

The emergency number is provided to give guests a direct line to a maintenance manager, this number is only to be used for emergencies (Power Cut, and Lost Keys/Keys Left at the House), we reserve the right to charge the guest a call out fee of £150 for non-emergencies. fees apply where the call-out is unnecessary, caused by misuse, avoidable, or caused by guest breach.

No fee will be charged for genuine emergencies not caused by the guest.

7.7. Luggage & Mail Storage

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. We do not provide keys to the property’s post boxes, the post boxes are checked regularly and if requested, post will be delivered to the property, otherwise it is returned. There is no mail forwarding service if the guest has checked out already.

7.8. Hot Tub Service

If you are booking our property with a hot tub, We provide full instructions on how to use the hot tub, and upon request, how to maintain the hot tub during your stay. Failure of usage of the hot tub may result in full deposit being charged. We will not be liable for any unforeseen circumstances if any rules are not followed accordingly. Any damage/breach to our hot tubs will cause full deposit to be charged plus the remaining balance of the hot tub invoice. By signing these terms and conditions you are agreeing to the above. For guests staying more than 1 night, please be aware that the Hot Tub is in an outdoor room, with ventilation. After usage, the Hot tub may get dirty or smell, especially in hot weather, and a clean and refresh is recommended, Charges apply. To help with this, we recommend not wearing spray tan/creams in the water. We cannot be responsible for any smells or dirt coming from the hot tub after usage.

8. Occupancy Limits

Guest numbers must match the booking, all of whom shall comply with the conditions imposed upon Guest under this Agreement. Unauthorised guests will incur a £40 per night charge per guest. Any additional guests that enter the property that was not mentioned when booking will be classed as a party/gathering and deductions from deposit may be made for reasonable evidenced costs, damage, losses, replacement items, or additional cleaning.

The properties cannot be re-let/sublet to any other group/party without the written approval of StarNight Suites™. We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition.

9. Car Parking

Each property has different parking abilities. If there is available parking included with the property, it will be open from 3pm on the day of Arrival and must be vacated by 11am on the day of departure unless otherwise agreed in writing at the time of the booking with StarNight Suites™. If no parking is available on that day, there is on street parking for guests, may differ per property.

10. CCTV on entrance

We have CCTV cameras that includes cover of who comes in and out of our properties. This is to protect us from unauthorised guests coming into the property, parties and any other illegal activities. Also to protect you from many safety reasons. Moving, adjusting or covering the CCTV can result in immediate eviction and reasonable deductions from deposit may be made for reasonable evidenced costs, damage, losses, replacement items or parties.

11. Check-in/Check-out & Keys

Check-in: from 3pm. Check-out: by 11am (except if it is agreed differently - we will do our best to accommodate you, subject to availability).
Late check-out without notice may result in additional nightly charges. Fees apply for lost or unreturned items:
Parking Permit: £250 (availability depending on the property booked).
Keys/Fobs: £50-£190 depending on type - All guests are given one set of keys (and fobs etc), unless a second set is pre-arranged when booking. Second set’s can be arranged after check-in but this is an extra charge and at the discretion and availability of the StarNight Suites™ management.

If there is a delay in departing, StarNight Suites™ reserves the right to charge for an additional night’s stay for every day the keys are not returned (in the case of long term bookings, the guest will be charged until the end of the next payment cycle). In the event of a non authorised late check-out or refusal to vacate the premises by the booked check-out time, we reserve the right to remove all persons and property from the premises. Police may be involved.

12. Damages & Additional Charges

Damage caused by guests may be charged to the card on file. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately or within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items & ensure that there is no damage to these items.

LOST, DAMAGED OR NON RETURNED PARKING PERMITS WILL BE CHARGED AT £250 EACH.

LOST, DAMAGED OR NON RETURNED KEYS/KEYCARDS WILL BE CHARGED AT £50.

LOST, DAMAGED OR NON RETURNED ELECTRONIC PARKING FOB WILL BE CHARGED AT £180.

LOST, DAMAGED OR NON RETURN DOOR SENSOR FOB WILL BE CHARGED £180.

The property should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee of up to £200. When the duration of the booking is in excess of 28 days, a discretionary final cleaning charge of up to £250 may be charged. If the property is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair. Any stains on linen that cannot be removed by our laundry will be charged from the deposit. We reserve the right to Charge £200 for specialist cleaning to a property and/or its contents where it is left in an exceptionally bad condition or if we believe smoking has taken place in the property.

If the router, broadband equipment, access code, key, fob, or any related property access item is damaged, removed, lost, or not returned at check-out, the guest may be charged the reasonable cost of repair, replacement, call-out, administration, or inconvenience caused, up to £50 unless the actual reasonable cost is higher and evidence is provided.

13. Liability

We take our duty of care seriously and aim to provide a safe, secure environment for all guests.

While guests are responsible for the security of their personal belongings, nothing in these Terms excludes or limits liability for death, personal injury, or property damage caused by the negligence of StarNight Suites, or contractors, where such liability cannot legally be excluded.

Guests are advised to have appropriate insurance in place to cover personal possessions, accidental damage, and travel-related issues. We do not accept liability for loss or damage to personal items caused by circumstances outside our reasonable control, or by the guest’s failure to follow these Terms, unless such loss or damage is caused by our negligence.

In the event of unforeseen circumstances (force majeure), In the event of unforeseen circumstances beyond our reasonable control, including but not limited to fire, flood, war, pandemic, extreme weather, utility failure, or other events not caused by StarNight Suites, we reserve the right to cancel, amend, or modify the booking. Where this occurs, we will act reasonably and make reasonable efforts to offer an alternative date, credit, or refund where appropriate. Items left in the property after check-out are left at the guest’s own risk. While we do not provide a storage service or guarantee safekeeping, we will take reasonable steps to notify the guest and return items at the guest’s request and expense where possible.

To the fullest extent permitted by law, StarNight Suites shall not be liable for indirect, incidental, consequential, special, or economic losses arising from a guest’s stay, except where such liability cannot legally be excluded or limited.

Guests acknowledge that the Property is provided as short-term accommodation and may contain reasonable signs of age, use, wear and tear consistent with normal occupation. Differences in personal preferences, expectations, interpretations of luxury, comfort, décor, furnishings, cleanliness standards where the property is objectively clean, safe and habitable, or aesthetic appearance shall not normally constitute grounds for refund, compensation, or claim.

Issues reported only after check-out may not normally be considered as grounds for refund, compensation, or claim where they were not reported during the stay and StarNight Suites was not given a reasonable opportunity to inspect, investigate, or resolve the matter. As stated in section 17.

StarNight Suites shall not be responsible for circumstances beyond its reasonable control, including but not limited to utility interruptions, internet outages, weather conditions, actions of neighbouring properties, local authority actions, roadworks, external noise, litter or rubbish outside the property boundary, weather-related debris, items blown or left by third parties, temporary closures of local attractions or facilities, transportation disruptions, or other unforeseen events.

Except where prohibited by law, StarNight Suites’ total liability for any claim arising out of a booking or stay shall be limited to the total amount paid by the guest for that booking.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot legally be excluded or limited under applicable law.

13.1. Insurance & Liability

StarNight Suites aims to maintain appropriate insurance for its business operations and properties where required.

Guests are responsible for the care of the property and its contents throughout their stay. Any damage caused by negligence, misuse, or breach of house rules may result in reasonable deductions from the security deposit or a claim for repair, replacement, additional cleaning, or associated costs, supported by evidence where reasonably available. This includes claims submitted via Airbnb’s Resolution Centre.

While we take all reasonable steps to ensure safety and security, guests are advised to obtain personal travel or contents insurance to cover their own belongings, as we cannot be held liable for loss, theft, or damage to personal items unless caused by our negligence. The guest agrees to be responsible for any damage to the property or its contents caused by them or their guests due to negligence, misuse, or breach of house rules. In such cases, the guest may be liable for reasonable repair or replacement costs.

In the event of an accident, injury, or dispute, we will cooperate with third party resolution processes (where applicable) and comply with our obligations under UK consumer protection law, including our duty of care to guests.

Where a booking is made by, for, or on behalf of a business, that business agrees to indemnify StarNight Suites for reasonable losses, costs, damages, expenses, claims, and liabilities arising from the guest’s breach of these Terms, misuse of the property, negligence, or failure to comply with house rules.

For business bookings only, except where prohibited by law, StarNight Suites’ total liability in contract, tort, negligence, breach of statutory duty, restitution, or otherwise arising in connection with the booking shall be limited to the total fees paid for that booking. Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

We shall not be liable for any failure or delay in performance of our obligations which results directly or Indirectly from any cause or circumstance which is beyond our reasonable control, including (but not Exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of Any government or authority (including but not limited to refusal or revocation of any licence or consent), Fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but Not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

Except where prohibited by law, StarNight Suites’ total liability shall be limited to the total amount paid by the guest for the booking.

14. Injury or Loss

StarNight Suites takes reasonable steps to provide a safe and secure environment for guests. We accept liability for death or personal injury caused by our negligence or the negligence of our staff or contractors, as required by law. Guests remain responsible for their own belongings during the stay, and we are not liable for loss, theft, or damage to personal property unless caused by our negligence.

We will not be held responsible for disruptions caused by events beyond our reasonable control, such as mechanical breakdowns, power failures, illness, or interruptions to public utilities. In such cases, we will make every reasonable effort to resolve issues promptly.

Nothing in this clause affects your statutory rights under UK consumer law.

15. Law & Jurisdiction

These conditions and terms of contract and all matters arising therefrom are subject to the Law of England and Wales and in the event of dispute; the client will be subject to the Exclusive jurisdiction of the courts of England and Wales.

16. Termination by StarNight Suites™

StarNight Suites™ has the right to terminate a booking at any time on the grounds of Partying, playing loud music, General Nuisance Behaviour, Abusive to staff or other neighbours/guests, mistreatment of the property, non payment or criminal activity on the Part of those occupying the premises or their guests. In such circumstances, StarNight Suites™ is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of StarNight Suites™. Reasonable deductions from deposit may be made for reasonable evidenced costs, damage, losses, replacement items, negligence or parties.

17. Complaints and Refund Requests

Guests must inspect the property upon arrival and report any issue, concern, defect, cleanliness matter, maintenance issue, or missing item by email or text message within 2 hours of check-in, or as soon as reasonably possible after becoming aware of it.

StarNight Suites must be given a reasonable opportunity to inspect, investigate, and resolve any issue during the stay. If a guest considers the property unsuitable and chooses not to continue with the stay, they must notify StarNight Suites and vacate property within 2 hours of check-in.

Refunds, partial refunds, or compensation will not normally be considered where the issue was not reported during the stay, was reported only after check-out, the guest continued to occupy the property, or StarNight Suites was not given a reasonable opportunity to resolve the matter.

Any refund or partial refund request may take into account whether StarNight Suites is able to rebook the affected dates. Where the booking was made through a third-party platform, the applicable platform cancellation and refund policy may also apply.

Reviews should be fair and accurate to the overall experience. Issues that were not reported during the stay, or which were promptly resolved by us, should be considered in that context. Matters outside of our control, including external conditions, personal expectations, or normal signs of wear and tear, do not constitute grounds for complaint or refund.

Where an issue is reported during the stay and StarNight Suites takes reasonable steps to rectify it, provide assistance, offer a suitable alternative, or where the issue cannot reasonably be rectified during the stay due to circumstances outside our reasonable control, this shall not normally constitute grounds for a refund, compensation, or claim after check-out, provided the property remains safe, habitable, and suitable for occupation.

Issues that are not reported during the stay may not be considered as grounds for refund, compensation, or claim after check-out where StarNight Suites was not given a reasonable opportunity to inspect, investigate, or resolve the matter at the time.

Guests are encouraged to provide honest, fair, and accurate feedback. Where an issue was resolved during the stay, was not reported during the stay, was outside the reasonable control of StarNight Suites, or did not materially affect the safety, habitability, or use of the property, guests are asked to ensure any public feedback or review reflects this context fairly and accurately.

18. Rights of Access

Representatives of StarNight Suites™ or their subcontractors have the right of access to the property at any time (giving 24 hours notice to the guest, unless in emergencies), with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

19. Pets

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. StarNight Suites™ Management has the right to terminate your stay, if they deem such behaviour has occurred. In the event of such a breach, No refund will be made if such behaviour is deemed to have occurred. A surcharge of £180 will be made if evidence of pets is discovered on the premises at any given time.

20. Smoking

Smoking is not permitted in the any of the properties or in the internal communal areas of the apartment blocks. Smoking is permitted on external balconies/rooftop gardens that were present only. A surcharge of £180 will be made if evidence of smoking is discovered in the property/apartment.

21. Security of Tenure

All properties are occupied as serviced accommodations and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. StarNight Suites™ reserves the right to access the property and or terminate your stay at any time without prior notice if it deems necessary.

Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.

22. Use of Property

You as the guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.

Some areas of the property (not advertised in photos) may be off limits to guests, and this must be respected or deposit will be captured.

*You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures on the premises, the building and local area, paying particular attention to fire evacuation details and security;

*You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as additional laundry services, and for any other fees levied by us for the use of amenities;

*Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.

Guests must have regard for other occupants in the building. No parties, loud music, or illegal activities are permitted - where necessary, reporting to the Police for further investigation. Group bookings may require pre-approval. Unauthorised use may result in StarNight Suites™ Management right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made, immediate eviction and full deposit captured. An additional fee of up to £200 will be charged for any extra cleaning to the property.

23. Outdoor Areas and External Conditions

Some properties may include access to an outdoor front area, rear garden, driveway, patio, yard, balcony, or other external space, as shown or described in the property listing. Guests acknowledge that outdoor areas are exposed to weather, natural conditions, neighbouring properties, public areas, wildlife, wind, rain, seasonal growth, and other factors outside the reasonable control of StarNight Suites.

StarNight Suites will take reasonable steps to maintain outdoor areas; however, external conditions may vary during the stay. Minor issues such as seasonal grass or plant growth, leaves, dirt, exterior window marks, blown or misted window glazing, weather-related debris, fallen bins, or items blown or left by third parties shall not normally constitute grounds for refund, compensation, or claim, provided the property remains safe, habitable, and suitable for occupation.

Guests must report any external hazard, damage, loose surface, unstable item, broken tile, obstruction, or safety concern immediately during their stay so that StarNight Suites has a reasonable opportunity to investigate and address the matter. Guests should not use any area they reasonably believe to be unsafe.

24. Promotional Codes

Promo codes are valid only at the time of booking and cannot be applied after. Subject to change/expiry/refusal at any time.

25. Website & Information Accuracy

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. Reasonable care is taken to ensure property descriptions, photographs and information are accurate at the time of publication. Minor variations in layout, décor, furnishings, items, or presentation may occur, provided the property remains substantially as described, safe, habitable, and suitable for occupation.

Our website may link to other websites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about our property:

*Properties are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact property cannot be guaranteed prior to arrival and can be subject to change at any time;

*Our website (and/or other means of promotion or advertising) may contain a plan of the layout of the property. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan; We prime location lets have the right to add or remove any of its services or facilities without prior notice.

26. Included As Standard

StarNight Suites™ often provide toiletries & condiments on arrival, these are complementary and provided at the discretion of StarNight Suites™. Toiletries, condiments etc will not be replenished throughout the stay; it is not the responsibility of StarNight Suites™ to provide such items.

As standard, StarNight Suites™ will often (but is not obliged to) provide the following on arrival; Towels per guest, Sample of washing up liquid, one toilet roll, one jay cloth, one bin bag. Basic kitchen items may be provided for guest convenience where applicable. Additional items, condiments, toiletries, dishwasher tablets, and consumables are complimentary and are not guaranteed to be replenished during the stay.

Store cupboards- These are for staff use only, any sundries removed from the cupboard will

be charged the individual cost per item. All items are stock checked after every visit.

27. Acceptance of Terms

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or signature confirms acceptance of these terms. Nothing in this agreement affects your statutory rights as a consumer.

If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any claim is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred.

GENERAL PROVISIONS

This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Rental Agent. This Agreement shall be governed by the laws of the United Kingdom. The words “Rental Agent” and “Guest” shall include their respective heirs, successors, representatives. The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waiver of that or any other provision in any subsequent breach thereof. If any provision herein is held invalid, the remainder of the Agreement shall not be affected. Any notice required to be given under this Agreement shall be in writing and sent to the contact information included herein. This Agreement may be signed in one or more counterparts, each of which is an original, but taken together constitute one in the same instrument. Execution of a digital signature shall be deemed a valid signature and considered legally binding.

Statutory Rights

Nothing in these Terms and Conditions excludes or limits any statutory rights, consumer rights, or any liability that cannot legally be excluded or limited.

Thank you for choosing StarNight Suites™.

*** SAVE up to 40% OFF on a BETTER RATE by direct booking on our site www.starnightsuitesltd.co.uk or calling by 07587172084 ***